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The unique combination of the open source model with the universalism of web design remains one of the ideal applications of the open access philosophy. Here are 100 resources--including open source design software packages, CSS tools and generators, templates, and code sources--that can save you time and money while designing web sites.

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The single biggest danger in negotiation is not failure but to be successful without knowing why you are successful. -Jens Thang

In negotiation, you have to persuade. It can improve your negotiation results. Persuasion is something everyone has to do. There is no secret formula on how to persuade more effectively. It depends on which persuasion principles that you apply.
The 6 principles of persuasion by Robert Cialdini is not rocket science at all. This post will provide an overview of the 6 principles of persuasion which you can use immediately in your next negotiation. These 6 principles are there to guide you and not rules to live by.
Look at them as guidelines which can open up more options for you when you negotiate.

1. Principle of Liking

Image By: Mareen Fischinger

People are easily influenced by what they like. Research have shown that there are many things you can like someone (e.g physical attractiveness, compliments and cooperative efforts). However, one factor really stands out. And it’s the most powerful and easiest to implement: Similarity
We like people who are similar to us (in as many ways as possible). You generally trust a person more if that person is similar to you. Find something that is genuinely in common between you and the other party. It really has to be genuine or the other party can see through it immediately. Something which you are able to find a real connection with that person and create an interesting conversation. This works both ways. You will not only find that the other person likes you more, you will also come to like that person because you found something that’s similar.
The way to bring down the influence barrier is to let the other party see that you like him. This is more important than he liking you.
As an effective negotiator, we should spend time in trying to discover similarities between relevant parties and bring them out. Identify the interests that both parties have in common.
2. Principle of Authority
People are easily influenced by what they deemed as legitimate authorities. Higher authority positions can be attained by skills, knowledge, experience or even title. We are socially influenced to associate credibility with authority. It works amazingly if the person you are trying to influence recognizes your background, expertise and credentials in the particular area. People feel secure in following the opinion of an expert.
The problem with some poor negotiators is that they often brag about themselves. They appear to be a braggart and a jerk in the eyes of the other party. It turns people off.
In order to be more persuasive, being an expert is not sufficient.
You must also be able to communicate that you are a trusted source of information. For e.g if you are a negotiating on a particular deal, inform parties of your experience in doing such deals. You can do this in the preliminary conversations that you have with the other party. Mention your expertise in the subject matter of the negotiation.
One trick to demonstrate your trustworthiness is by admitting your own weaknesses. If you are unclear on a particular area, be ready to admit it. This will actually lower the influence barrier.
There is a strategy that many strong negotiators use when they are in a weaker spot. It will be effective if you are in a lower position: Before you give your strongest argument, mention a weakness first. Mention that you do not have a good position, you have more to lose if the deal does not turn out well. Tell them even if they already know. Do not pretend to be in a position which you are not. As soon as you are able to point out your weakness, you are in the context of credibility. You show that you are being truthful. Higher credibility, lower barriers.
3. Principle of Scarcity

Image by: Chicow

“If we can’t have it, we want it. We make a decision we want it.” - Robert Cialdini

How to make people want something more? Make it scarce.
When people know that they can’t have something, availability is tapering off, it’s rare and it’s scarce, they will want it more than ever. As something or an opportunity becomes less accessible, it becomes more desirable. The lack of availability and scarcity confer value on things.
Scarcity is one huge decision trigger.
Before any negotiation, think about what is unique and uncommon that we have to offer. And they can’t get it if they do not move in our direction. What is there to lose for them if they do not say yes to us. People are generally more motivated by the idea of losing something than gaining the very same thing. People are afraid of the pain of losing than the contentment of gaining. As humans, we do everything we can to avoid pain.
Sometimes, we can be more persuasive if we are able to present what stands to be lost than emphasizing what stands to be gained. Emphasize the benefits that the parties will lose if they do not come to an agreement. In negotiation, you can point out the advantages that will be lost if the proposal is not accepted. Tell them what benefits they will lose. People feel the need to know what they will stand to lose.
4. Principle of Consistency
People want to appear consistent and rational. They want to be consistent with what they said and how they act previously. We can use the principle of consistency quite effectively in negotiations by getting the other party to agree with the standards he articulated in his prior statements. Anticipate what type of standards the other party will adhere to and make your arguments based on their standards. You can get them committed to a set of rules by using written commitments. The chances of them straying off will decrease tremendously.
Have them explicitly state a position and position your arguments in a way that will play to that position they have taken.
Robert Cialdini suggest that negotiators should avoid having parties state their “bottom line”. Once they have state their bottom line, it will be hard to move them away from that. Instead, he encourages parties to state their interests and to agree publicly to consider a range of options that you might put out.
Take time out to do more research into parties. Spend more time with them. Figure out what they are most committed to, most value and most want to attain. Let them determine what is important to them and go in such a way that is reactive to what they have pointed out.
Be aware of manipulative people out there who lay consistency traps to get you agree to a set of standards.
5. Principle of Reciprocity
People return what others have given them. This is not only material or monetary. It can be of any form. If you set out to help someone, you will be more likely to receive help from them in return. They will feel the obligation to repay you.
In the business world today, there is a lot of room to apply the principle of reciprocity. Find out more about the parties and see how you can help them. By taking the first step to help them, they will feel the desire to help you out in the future. Moreover, you show that you are genuinely interested in enhancing their business and you begin forming healthy relationships with them.
For negotiation, we can increase the chance the other party will be collaborative by being collaborative first. If you set out to be competitive and uncooperative during negotiations, you will most likely receive the same treatment. By giving concessions and sharing information first, you will encourage the other party to do the same.
The key to using the principle of reciprocity is to be the first.

Be the first to give concession.
Be the first to help.
Be the first to be courteous.
Be the first to be cooperative.
Be the first to give information.

Whatever you do first, will come back to you eventually.
6. Principle of Social Proof
When it comes to decision making, people look to what others have done. To decide what is important for us in a given situation, we look to other similar individuals. In times of uncertainty, people tend to follow the lead of others.
In negotiations, the situation can be ambiguous and the issues being discussed can be very complex. When in such a situation, parties will look to experts to guide their decision. If you reach an impasse in your negotiations, point out that how similar negotiations have been conducted and how they are being resolved. Provide evidence that others like them have made this choice and how they have been benefited from their decision.
When people have witnessed what others have done before, they will be more willing to make the same decision.
Conclusion
As as you able to see, there are 6 principles of persuasion which Robert Cialdini have identified. You can apply these principles in your negotiation or even in your daily life when you are trying to persuade someone. On the other hand, we are just as susceptible to these principles. Being aware of these principles can help you understand how and why you are being influenced. To ensure maximum success in your next negotiation, pick one of these principles which suits your situation and try it!

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Over the last week or so I’ve decided, among lots of other, probably more important tasks, to have a good look at the applications and software I’m using. The main reason being that I’ve recently begun using quite a few different applications and want to see if I can cut down on the number of tools I use on a day-to-day basis.

I’m usually pretty judicious in my choice of tools, and I’m not the kind of geek who is constantly trying out the next big thing, but I do look for opportunities to make my life, and my work, easier. “Geek to Live” as Gina would say. In any case, I’m occasionally interested in what my peers and colleagues use to get their own work done, so I thought I’d share with you the things I use almost every day.

So what are those things? Well, here’s a quick list:

Apple Mail & iCal (w/Google Apps)
I use Mail for all my e-mail and it’s likely the application I use the most, and iCal for my main calendar. Both of these run on a Google Apps backend, which I’m pretty happy about. I’m not too impressed with how Google Calendar hooks up to iCal, especially the way I have to use it to view other’s calendars, but it works. I’m thinking about getting Backpack (from 37Signals) for the business as it has a shared calendar that looks pretty darn sweet.

Basecamp & Highrise
Speaking of 37signals, I’ve been using, and loving, Basecamp for years now. It’s simply the best project managment/collaboration tool around. And, trust me, I’ve tried many. I’m also a fan of Highrise, their contact management/CRM tool although I do use it quite a bit less than Basecamp.

Photoshop, OmniGraffle, Illustrator, InDesign, CSS Edit & Textmate
These are my primary design tools. I do most of my actual design work (aside from what I do on paper) in Photoshop. I actually use Photoshop occasionally to do even lower fidelity things like wireframing, the main reason being I simply work faster in Photoshop than I do in Omnigraffle.

While I don’t do much code these days, I’ve always been a fan of Textmate and CSS Edit is sublime.

iWork
iWork is awesome. I use Pages, Numbers and Keynote quite often. Pages is actually a really great word processor; certainly works well for my needs. Keynote is simply the best presentation software around, and Numbers is a surprisingly easy to use spreadsheet program.

I use Numbers to manage Blue Flavor’s resourcing. With very little know-how I was able to put together a pretty nice little spreadsheet that, while it takes some manual adjustment, works better than any other resourcing method I’ve tried.

Harvest
For the last year and a half or so we’ve been keeping track of our time with Harvest. It’s a great little application that works almost without a hitch. We’d tried a few different ways of time keeping, including a paper-based method but Harvest has clearly been the best I’ve come across. I’m a big fan.

Things
I’ve been playing with the hot, new Mac GTD application Things and I’m liking what I see. It’s really easy to pick up, and so far using it has been relatively painless. I’m going to hold my final judgement until they release the final product, I’m really interested to see how they handle delegation of tasks as that will likely decide if it’s a keeper or not. I need a better way to assign tasks to people.

Scrivener
Scrivener is a great notes/writing tool. It’s really lightweight, highly customizable and perfect for what it does: allow me to take notes and brainstorm freely.

OmniOutliner
I’ve been using OmniOutliner less and less now that I use Scrivener, but at times I still find it the best way to, well, outline something.

Mint.com
I’m pretty new to Mint but I’m loving it so far. I use it for both business and personal money management and find that it makes keeping track of my money as joyful as that can get. It really is an amazing application, I highly suggest checking it out if you have issues keeping tabs on your spending and finances.

Pulse
Pulse is another application I’m pretty new to. It’s a pretty straight-forward cash-flow application that shows great promise. Again, I’ve not used it much, but I’m finding it to be very useful in giving me an idea of how my cash is flowing. :)

Expression Engine
Expression Engine is the wonderful CMS that runs this site. As you might know, I’m somewhat of a CMS junkie, having tried just about every kind you can imagine at one point or another. While I’m still a fan of Movable Type and I’m very, very keen on the work we’re doing at Blue Flavor with Django, I think EE is probably my favorite for most things CMS related. It’s designed well, has power to spare, is very easy to learn (and more importantly, to teach) and is relatively affordable.

A few others

  • Safari is my main browser.
  • I use Sandy to remember things and give me reminders.
  • We’re in the process of getting Blinksale up for invoicing. I’m excited about that.
  • We use Campfire for impromptu and persistent company meetings. I find it a bit distracting, but it seems to be useful every now and again.
  • I use Mint for web stats. It’s pretty killer.
  • Wallet is a great piece of software that I’ve been using for quite awhile now to store passwords, serial numbers and such.
  • I use Transmit quite a bit. It’s an FTP program.
  • Linotype Font Explorer X manages my fonts.
  • I use iPhoto to manage my photos, but have been looking at Aperture.

That’s about it. As you can see, when you sit down to think about the software and applications you use it can very quickly add up. Almost to the point of being overwhelming. Looking through all this I don’t see too much redundancy, but there are probably I few I could lose, or combine.

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Those of us that read and visit tons of blogs everyday have grown to expect certain designs and styles. In many cases blog design tends to be less attractive and less innovative than website design in general. Part of this obviously is because of the emphasis on content rather than appearance. There are certainly plenty of blogs that stand out as being beautifully designed, but these are the exception to the rule. Just how much of an impact does a blog’s design have on its ultimate level of success?

Frequent Changes

First of all, it’s important to remember that most blogs change themes more frequently than traditional websites experience re-designs. So a poorly-designed blog can quickly improve its look.

Part of the reason blogs tend to change themes fairly frequently is because of the availability of thousands of different themes (especially for WordPress), and most of them are free. I think another contributing factor is that blogs have more to gain from a fresh look than traditional websites do. When compared to most other types of sites, blogs experience much more repeat traffic. Many readers come back day after day, and as a result a blog can grow stale much quicker.

Because of the frequent theme changes, a blog that has a great design didn’t necessarily become successful because of the design. Many bloggers have built their blog using free themes of lower quality and then upgraded the look after the blog had already become successful.

What Contributes to a Blog’s Success?

A high-quality design will no doubt help a blog, but there are obviously other factors that play a significant role in a blog’s success. While design can help or hurt a blog, it certainly has far less impact on the long-term success of the blog than the quality of content. Blog readers like to see a nice design, but content is what really keeps them coming back.

Marketing is another important factor for blog success. Some bloggers spend a lot of time, effort, and money of promotional efforts, and some others create the content and wait for others to market it for them. Regardless of what marketing strategy a blogger chooses, gaining exposure and receiving, links, referrals, and buzz are important.

When looking at long-term blogging success, consistency is also crucial. Most bloggers don’t make it very far and those that do have been willing to work through the ups and downs, the disappointments and setbacks that are involved with blogging.

So, if Design isn’t that Important, What Role Does it Have?

If you look at the top blogs in any niche you’ll primarily see blogs with custom theme designs. The question then becomes “Is the blog successful because of the design, or is the custom theme a result of being successful?”

With so many blogs out there and so many themes, a good blog design will help the blog to stand out and be easily recognizable to visitors. This, in my opinion, is the most important benefit of a custom theme. As readers keep coming to your blog several times a week, they’re increasingly less likely to pay attention to your design. They’ll know what to expect after a few visits, and the content will have to keep them coming back. On the other hand, the blog’s design can have a huge impact on the first impression of new visitors. Part of branding a blog includes the image that its appearance creates in the minds of readers. These factors should not be ignored, because they mean that the blog’s design and appearance can have an impact on its level of success.

The blog design can also seriously help or hurt the level of success of the blog by how it emphasizes or de-emphasizes the content. Readability is key. In order for visitors to appreciate the content, the design should emphasize it and not distract visitors away from it.

What Are Your Thoughts?

How do you see the impact of design on a blog’s success?

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It goes without saying that each designer, photographer or artist has to present his works and gallery online. Personally I think, the best solution for online portfolio is flash-based website. I know it sounds contradictory, but I mean it. There is no better way to catch visitors’ attention and make them come back again than flash effects. Moreover, now you do not have to order custom web design. Personally I used a flash CMS template when launched my own portfolio. I believe the obvious leader in this area remains Flashmint. The guys working at Flashmint have shown themselves to good advantage: polite and responsive support team, competitive prices, trendy designs, and customer-oriented service. As for flash CMS templates themselves, they are easy-to-use and come with plenty of useful features.  It has never been so simple to add, edit, manage images, galleries and descriptions.

Here is the screenshot of my favourite flash CMS templates.

Its live demo is here.

By the way, before I bought a template for my portfolio, I tried to find Flashmint torrent downloads. And sure I found. But…there were too many bugs and I wasted too much time trying to fix them. So I bought a template from Flashmint. And I am fully satisfied because it took me only $105.

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An analysis of common mistakes in the portfolios of web designers. Learning from our mistakes.

Last evening I was browsing a few portfolios after having a discussion with a friend who was redoing his own. I have to say it was a frustrating experience just looking through a few. In fact it was so frustrating, this post came as a result. After browsing 200 portfolios and keeping track of certain criteria I know I never want a job in human resources.

At any rate, I hope this will be useful to those of you looking to create or reevaluate your portfolio. Yes I’m an opinionated bloke, but I think you’ll see my reasoning as relatively common sense items that people just overlook.

As a forward, I’d like to reinforce that this is hardly a scientific research project, but at 200 portfolios I’d say that things are fairly indicative of a more thorough census. As always, I’m not one to link specifically to the sites that I’m giving a negative opinion on, but there are screenshots to illustrate. The goals that I judged each portfolio on, and that each portfolio should strive for are relatively simple:

  • Impress the viewer within the first 10 seconds visually
  • Allow the viewer to succeed in their goals: viewing your work or contacting you

At any rate, let’s begin with the most grievous:

32% had navigation problems that frustrated me while trying to achieve my goals

Quite a few people decided that their portfolio was a great place to try out the newest navigation trick they could come up with, even though it impedes the whole reason a user would visit the site: to see the work quickly, note down some contact information, and move on. The less thinking I have to do to accomplish my goal is a good thing. Unless you’re an experimental navigation designer, I wouldn’t advise it. Some of the weirdest ones I’ve seen have been a play on a rubix cube and 3D movement.

Some of the other ideas were pretty neat to play with, but they still hindered me from actually evaluating any portfolio pieces.

72% used thumbnails that forced me to view a larger image to actually view the piece at a decent size

This is probably the most often overlooked problem with portfolios, and apparently the research agreed. The criteria was relatively simple: if I couldn’t get an idea of whether what the design was by the thumbnail it got a nice checkmark. The problem with thumbnails is that it forces your portfolio design and initial impact to work harder to make me feel compelled to wade through clicking individual pieces of your work. Often I didn’t even have a clue what the thumbnail was of.

Zoomed in and cropped thumbnails seemed to be a rather large trend, and they’re a nasty bunch. Right up there with the 40 pixel square thumbnails that are more of spots of color on the page than previews of the piece of work. Put simply, if you show your work up front and don’t require action and effort on the part of the viewer, they’re more likely to look at more of your work and look a bit more in-depth on pieces that catch their interest. I can’t decide if something peaks my interest from a thumbnail.

11% decided to make their portfolio a game of peek-a-boo surprises

Even worse than thumbnails are the dreaded mystery meat squares. A surprising number of sites took this approach or used plain text links. Neither of which lets me scan any amount of work at a reasonable rate, or view pieces that I found interesting at a glance.

32% did not include a phone number
23% did not include a physical email
1% had no discernible contact information

Make it easy to get in touch, that is your goal and purpose for the portfolio. Phone numbers are very handy, but I don’t see them as completely necessary. But having an email address that someone can copy into an address book or note down is far more useful than the usual contact form. Many people are simply evaluating you, and won’t be making contact with you immediately. Not having any contact information they can take down and have available in their notes doesn’t help matters.

4% had music that automatically began playing when I viewed the site

For your own sake, don’t have music set to begin playing when a visitor arrives at your site. While browsing portfolios I currently had 28 or so open in tabs at once, and it’s hardly unlikely that someone reviewing portfolios for a job opening may be doing the same thing. Suddenly, I had some odd atmospheric music interrupting my perfectly good Jack Johnson.

Rather than reviewing portfolios the first thing I did was quickly flick through each one and try to figure out where that blasted music was coming from. To make matters worse I couldn’t find it, in fact, as I write this it’s still playing and I had to turn off my music altogether. If I had found which one it was I’d have closed it immediately, maybe coming back for another look later. Right now I just want to send that person a nasty E-mail.

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